Frequently Asked Questions

Is your lot secured?

Yes, the Seattle CruisePark parking lot is located on an National Guard armory base and surrounded by barbwire fencing.

Are reservations required? Do you have plenty of space?

To guarantee parking we suggest reserving online as early as possible. Space is very limited and the lot will fill up quickly. We may have space available on the day of your cruise on a case by case basis, but it’s likely to be only 1 or 2 spots. Reserve now to get the best deal!

Do you have driving directions? How do I get to your parking lot?

Visit http://www.smithcovetravel.com/directions.php

How far is your parking lot from the cruise terminal?

The Seattle CruisePark lot is less than 1 mile from Terminal 91 and just over 2 miles from Terminal 66. Our complimentary shuttles will get you to the terminal within a few minutes.

Do you offer shuttle service? How often do they run?

We provide a free shuttle with your reservation. Shuttles leave the lot every 10-15 minutes and the ride to the terminal is about 5 minutes. A free return shuttle from the terminal back to your car upon your return is also included.

What are your hours of operation?

The Seattle CruisePark parking lot is staffed on all cruise days from 7am to 3pm. The lot has 24 hour access so you can drop off a car early or pick one up late.

What types of payment do you accept?

Seattle CruisePark accepts Visa, MasterCard, Discover and American Express.

Do you have handicap parking?

Yes, our shuttles can come to your vehicle to pick you up directly if you need further assistance.

Do you have restrooms on site?

The Seattle CruisePark parking lot has a portable restroom on site.

What is your parking address?

1601 West Armory Way, Seattle ,WA 98119. We are located directly behind the Whole Foods.

Do you have baggage tags? Can I leave my luggage with you?

You should receive all baggage tags directly from the cruise line. Smith Cove Travel does not have access to these and we are unable to store baggage on site.

What is your cancelation policy?

Reservations can be canceled up to 1 week before your departure. We deduct a $10 processing fee for 1 week parking and $20 for RV’s and parking longer than 1 week. Please submit refund requests on the Contact us page of our website or email support@seattlecruiseparking.com.

Do you provide RV or Motorhome parking?

No, unfortunately we are unable to accommodate any vehicles longer than 20 feet.

I\'m bringing multiple cars. Can I list them under 1 reservation?

No. Since each car requires a parking space we require separate reservations. You can use the same name and CC info for each reservation.

I saw an ad that says parking for $56 per week... but your website says $140?

The ad says you can save up to $56 per week. We are $56 cheaper than some of our compitorsr and our $140 rate is the best deal in the area.

What time do your shuttles arrive? How early can I show up at the lot?

We run shuttles from 7am - 3pm. The best time to arrive is anytime between 11am and 2pm. The last shuttle departs at 2:45pm. No shuttle after 2:45pm. Inside their confirmation email will be a link to generate their ticket.

Do you have any discounts or promo codes?

We do not. Our goal is to offer the lowest pricing available to all customers.

I don\'t have a promo or travel agent code. What is that.

Codes are not required and they are used for tracking purposes only. We do not. Our goal is to offer the lowest pricing available to all customers.

Do you have any discounts? Military? AAA? Travel Agent? AARP?

Seattle CruisePark believes in offering the best price to all of our customers so we don’t offer any additional discounts. At $140 per week we are $48 cheaper than the other parking lots in the area.

I don\'t have my license plate number or don\'t know what car I will bring?

No problem. We can put the license plate in later. Just write \"unknown\" for the license plate.

Do I have to drop my luggage off at the terminal before parking?

No, our shuttles can accommodate your luggage.

Seattle CruisePark Terms and Conditions

Please read this Terms and Conditions ("Agreement", "Terms and Conditions") agreement carefully before using www.SeattleCruiseParking.com, www.SmithCoveTravel.com or the Seattle CruisePark parking lot located at 1601 West Armory Way, Seattle, WA 98119 (“the site”, "Parking Lot") operated by PRH Enterprises LLC ("us", "we", or "our"). Please read this page carefully. If you don’t agree to this Agreement then do not use the site, parking lot or our services. If you choose to use the site or parking lot then you agree to be bound by the following terms and conditions:

Access to the Parking Lot:

The parking lot will generally be accessible 24 hours a day, 365 days per year. However, advanced notice to access during non-normal operating hours is required. You must arrive at the parking lot and check-in with an employee to use our shuttle services during our normal operating hours which are generally 7:30am – 3:00pm all cruise days. Your reservation begins at 10:00am on the day of your cruise. We cannot guarantee parking availability prior to 10:00am and additional charges may apply if you arrive before 10:00am. Hours may vary depending on the actual cruise schedule. We will hold a parking space for your reservation. Under no circumstances will we cancel your reservation or issue a refund if you do not arrive on time. You “park at your own risk” we will not be responsible for your vehicle or any items left inside your vehicle.

Transportation to and from the Cruise Terminal:

Seattle CruisePark provides transportation to and from the terminal during normal operating hours or during specific time frames set by the parking lot. Shuttles service is included in your parking reservation and you must have a reservation to be able to use the shuttle services. Please allow at least 20 minutes of additional time when arriving at the parking lot to facilitate getting to the cruise on time. The final shuttle will depart at 2:45pm on all cruise days unless otherwise stated when making your reservation. If you do not arrive at the lot in time for the last shuttle you will be responsible for finding your own transportation to the cruise terminal. Under no circumstances will we cancel your reservation or issue a refund if you do not arrive on time.

Our Reservation Policy:

Seattle CruisePark strives to make your purchasing experience easy, efficient and affordable, so we can get you on your way to your cruise vacation. The following policies are designed to ensure your satisfaction and understanding of the purchase process. If you have any questions about the information below, please contact us via email at info@seattlecruiseparking.com.

Types of Payment:

We accept the following types of payment: Visa, MasterCard, Discover and American Express. We do accept cash at the parking lot if space is available. However, you will not be able to reserve a spot for cash payment. All prices are quoted and charges are processed in USD. Your credit card will be charged when you submit your reservation online. Your charge card statement will indicate the purchase was from SeattleCruisePark or PRH Enterprises LLC.

Changing a Reservation:

You are responsible for notifying us via email at info@seattlecruiseparking.com or telephone at 1-888-418-3361 for any changes to you reservation. If possible, please make all changes 72 hours before your departure. We will not be able to make changes to your actual cruise reservation date within 1 week of your cruise. We are also unable to cancel a reservation in that time. Please review your reservation details before purchasing. You will be responsible for additional fees if you make the reservation for the incorrect date.

Canceling a Reservation:

We allow for cancelations on all reservations with a $10 processing fee as long as your request is made 1 week prior to your reservation starting date. Cancelations must be requested in writing and emailed to info@seattlecruiseparking.com. Under no circumstances will we refund your reservation during the final week before your reservation begins. If you make a reservation less than 1 week before your reservation date you will not be allowed to cancel or receive a refund. You are also responsible for all parking charges if you do not show up to the parking lot or are denied boarding by the cruise lines. No cancellations/refunds will be given after your drop off date and time has passed and no refunds will be given for any unused or partially used reservations.

Making Reservations for Others:

We don’t allow you to make a reservation for someone other than yourself. Everyone making a reservation must agree to our terms and conditions. You will need to put the name of the person parking your vehicle on the booking page.

Extra Charges for Staying Beyond Reservation:

Your reservation will end at 12pm on your departure date. You will be charged the maximum daily rate for each day you remain in the parking lot past 12pm. You give us your express authority, without further notice to or communication with you, to charge to the credit card you used to book your reservation the additional parking fees you owe. Please contact us if you know you are going to be delayed. If your vehicle occupies more than one space, you will be charged an additional fee equal to the maximum daily rate.

Right to Remove Your Vehicle from the Parking Lot:

You agree that we have the right, at your sole cost and expense, to have your vehicle removed from the parking lot in the event you leave your vehicle in the parking lot for more than five (5) days beyond the final date of your reservation. You agree that you are solely responsible for any and all towing and storage fees that are charged by the towing company, in addition to the additional fees you owe us. You agree that we have the sole right to remove your vehicle if you are double or illegally parked.

Copyrights and Trademarks:

The Site and its original content, features and functionality are owned by PRH Enerprises LLC and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. All SeattleCruisePark graphics, logos, service marks, trademarks, software and other material may not be used without prior written consent.

Limitation of Liability:

SEATTLE CRUISEPARK/PRH ENTERPRISES, LLC SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR SEATTLE CRUISEPARK/PRH ENTERPRISES, LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO OUR PARKING SERVICES, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF SEATTLE CRUISEPARK/PRH ENTERPRISES, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Jurisdiction of the Courts of the State of Washington:

Our website, company, and parking service is operated and provided in the State of Washington. As such, we are subject to the laws of the State of Washington, and such laws will govern this Agreement, without giving effect to any choice of law rules. All legal disputes arising out of this agreement shall be filed in King County, Washington.

Changes To This Agreement:

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

If you have any questions about this Agreement, please contact us.

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Seattle CruisePark Privacy Policy

Last updated: June 29, 2014

PRH Enterprises LLC ("us", "we", or "our") operates the www.SeattleCruiseParking.com website (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.SeattleCruiseParking.com

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information ("Personal Information").

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Do Not Track Disclosure

We support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction

If PRH Enterprises LLC is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and processes it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.



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